Billing - Magnet Networks

Billing

If you are a user of the Magnet Hosted PBX service you can view your calls online via your online portal. You can log on to this portal here
If you would like to see your bills online, register for our Billing Portal here

For all other billing queries please call our Support line and select the Billing option via 1800 789 789

How do I update my account details

  1. When logged into the Portal click Manage My Account
  2. Select Update my details
  3. Enter new details as required
  4. You can modify your username, email and mobile details on this screen
  1. When logged into the Portal click Manage My Account
  2. Select Update my bank details
  3. Note this will only work if you have a valid debit or credit card registered already.
  4. To add a card please start a live chat with our Billing and Collections team on magnetnetworks.com and a member of the team will call you back.
  5. For your online safety and security, please do not enter bank details or card details via email or live chat.

1. When logged into the Portal click Manage My Account
2. Select Update My Details
3. At the end of the screen, you can tick on or off the paperless invoice option.
4. If you remove your account from paperless invoices, a Paper Bill Charge will be applied to your account.

1. When logged into the Portal click Manage My Account
2. Select Update My Details
3. Enter new details as required

1. When logged into the Portal click Manage My Account
2. Select Change My Password
3. Enter new details as required

Invoice Breakdown Information

1. When logged into the Portal, click the My Invoices tab

To view your invoices online, simply select the invoice you would like to view and the relevant invoice will be displayed on screen. This is located under the column: Invoice Number.

Invoices displayed from your My Invoices section contain a full breakdown of your call summary and call detail sections

2. To download a PDF, simply select the invoice number from the Download PDF column and the invoice will download to your device in PDF format.

1. Click on my Invoices Tab.


2. Click on an invoice number on the left.
3. Scroll to the bottom of the page that comes up and click on “Download Call Details”

1. When logged into the Portal click on the My Statements tab

Extra Information

1. All Residential accounts are set up on a Debit or Credit Card payment type.

2. You can pay your bill via your online MyMagnet portal, via the IVR, via one line text message payment links or via speaking to an agent. If you pay via IVR or your MyMagnet Account and your account is currently suspended, your account will be resumed within the hour. Payments via other methods can take up to 24 hours to process during the working week. No resumptions for any other payment methods at the weekend.

3. To pay Via MyMagnet just click on “Pay balance” “Pay Current” or “Pay Overdue” when logged into your MyMagnet portal, the option is on the main screen. This will bring you to a credit card payment screen where you can process the payment.

4. If there is no outstanding balance on your account, you will not be able to click on any of the above options.

1. If your services are suspended, they will be resumed within the hour once the payment is made via your online MyMagnet portal

2. Broadband will be restored first.

3. Voice and calls will be restored during the day.

4. This resumption service operates 24 x 7, 365 days a year.

1. When logged into the Portal click the Manage My Account

2. Select I’m moving home or Cancel my services

3. This will send an email to the relevant department with your account details and the relevant department will contact you directly.

1. If a payment method fails Magnet Networks will levy an Admin fee, which covers processing costs associated with the failed payment.

2. To avoid the Admin Fee please ensure your up to date bank details are entered on the Update my Bank details section

1. Our bill runs are processed on the 1st of the month

2. At this point, you will be billed for your services from the 1st until the end of the month.

3. Calls are billed on the 1st of a month for the month before.

4. If your services were activated after our bill run, these will be billed from the date services go live and will appear on your next bill on a pro rata basis.

1. Click the Support tab

2. Click Contact Support or Contact Billing Team

3. An email will be sent to the relevant team with your account details already populated

4. A customer support or billing query ticket reference number will be automatically sent to you for your records.

Get in touch

Call us on 1800 789 789