Overall Role Purpose:

Support The Operational needs of the Business by managing customer orders from Sales through to Billing.

Key Points

Job Title: Business Order Manager
Reports to: Service Delivery Team Leader
Location: Dublin

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Key Accountabilities:
(Describe the key tasks and responsibilities the role-holder has on an on-going basis)

  • Deal with Business Order Processing for Broadband and Voice
  • Co-ordinate installations with Field Operations and customers, when required.
  • Raising faults and updating customers during resolution process.
  • Support to field engineers.
  • Provisioning of Business and Voice customers.
  • Processing cancellation requests for both residential and business customers.
  • Co-ordinate the configuration of all customer equipment prior to dispatch.
  • Remain professional, courteous and patient with customers/colleagues at all times.
  • Work as part of a team and to adapt and apply themselves to achieve team targets.
  • Allocate and manage Network resources.

Required Qualifications / Expertise:

  • At least 2 years’ experience in a Technical Order Management and or Customer Support role.

Key Competencies required for this career level:

Technical

  • Basic Knowledge of ADSL2+, SHDSL, Wireless Technologies.
  • Basic Knowledge of TCP/IP, networks technologies.
  • Trouble shooting experience.
  • Knowledge of the Local Loop Unbundling process would be a distinct advantage.
  • Excellent PC skills.

Behavioural

  • Strong written / verbal communication skills.
  • Excellent phone manner.
  • Excellent organisational skills.

Our Values

At Magnet Networks, we have a set of core values that we require all our people and partners to align. These DNA defines how we operate as a business. These Values are;

  1. Customer: Excellence in Customer Experience, every time
  2. Challenge: Challenge and innovate for growth
  3. One Team: Take ownership, deliver a one team
  4. Fun: Celebrate success, quirky and fun
  5. Grow: Shaping the future, be all we can be
  6. Fresh: Earn trust through ‘Fresh’ and open communications

Note: FRESH is an acronym for Friendly, Respectful, Empathetic, Supportive & Honest, which defines the traits we expect from each other. It is important that our teams and partners also portray these values when working with our teams and our customers.