Job Title: Desktop Support Engineer
Department: IP Systems
Reports to: Systems Manager
Location: Dublin

Key Purpose of the Role:

We are seeking a Desktop Support Engineer for a permanent position. Within this role you will be acting as the 2nd and 3rd line support for the organisations users based in multiple locations in Ireland, UK and worldwide.

Providing Hardware/Desktop and software support when required. If you are looking for a role where you will be challenged on a daily basis and continuously learn within a great team and excellent work culture, then this is the job for you.

Principal Responsibilities:

  • Working in a windows environment supporting end users.
  • Providing Desktop related Hardware/Software setup and support.
  • Responding to tickets in effective and efficient manner.
  • Setting up telephony and VOIP.
  • Using your excellent interpersonal skills to mentor and train users and team members when required.
  • Helping with LAN/WiFi/WAN management.
  • Experience purchasing/the procurement of hardware is an advantage.

Person Specification:

Essential Skills & Experience (key competencies)

  • A minimum of 3+ years’ experience in a desk top support role
  • Experience working in level 2 support
  • MSOffice, Active Directory, Salesforce
  • Cisco, LAN, WLAN, WAN
  • Windows/Linux server
  • Excellent communication skills
  • Experience supporting multiple sites in multiple locations is an advantage but not a necessity
  • Experience in and desire to learn more about infrastructure
  • Proven ability to innovate/think outside the box is a strong advantage
  • A positive and enthusiastic approach

Company Benefits:

  • Death in Service Benefit – 4 x annual salary
  • Personal Health Insurance (currently with VHI)
  • Employee Assistance Programme
  • 5% contributory Pension (after 6 months)
  • Educational Sponsorship Programme
  • Cycle to Work
  • Tax saver
  • Free Parking
  • Free Fruit for Employees (Monday + Thursday)
  • 20 days’ holidays raising to 25 days’ holiday (one a year for five years)
  • Strong Social Club
  • Free Company Events
  • Free Broadband
  • Referral Scheme @ €2000

Our Values:

At Magnet Networks, we have a set of core values that we require all our people to align. This is the DNA that defines how we operate as a business. These Values are;

  1. Customer: Excellence in Customer Experience, every time
  2. Challenge: Challenge and innovate for growth
  3. One Team: Take ownership, deliver a one team
  4. Fun: Celebrate success, quirky and fun
  5. Grow: Shaping the future, be all we can be
  6. Fresh: Earn trust through ‘Fresh’ and open communications

Note: FRESH is an acronym for Friendly, Respectful, Empathetic, Supportive & Honest, which defines the traits we expect from each other. It is important that our teams and partners also portray these values when working with our teams and our customers.