Key Points

Job Title: Inside Sales Manager
Department: Sales
Reports to: National Sales Director
Location: Dublin – Clonshaugh

Key Purpose of the Role:

Excellent opportunity for an experienced Sales Manager to join our Sales Team in Magnet Networks. The role will involve building, developing and managing a successful sales team, maximising performance and profitable revenue growth.

Principal Responsibilities

  • Building a Sales Team capable of meeting and exceeding the company’s sales targets
  • Hiring and managing a sales team consisting of individuals capable of performing at or above target
  • Supporting individual sales people through coaching and mentoring in sales, product and time management
  • Supporting sales people with individual sales opportunities and assist in closing deals
  • Building monthly sales volume to meet or exceed company targets through generating sales of the Magnet product set within the SME and Corporate space
  • Produce monthly sales reports
  • Provide accurate sales forecasting to the Sales Director
  • Reporting sales volumes and commissions to Senior Management
  • Suggest improvements to sales processes as needed, implement improvements and monitor the impact of these changes over a determined period of time
  • Working within guidelines set by the Company in relation to sales process and activity levels
  • Resolving issues across the company through positive and proactive engagement with other departments, removing barriers to sales
  • Developing marketing initiatives with the Marketing Department and events to support Business Sales
  • Representing the company at industry or other networking/promotional events

Person Specification:

Essential Skills & Experience (key competencies)

Experience

  • 5+ years experience in Sales Management in the telecommunication and/or IT industry
  • Team Management experience
  • Experience of working in a team-based environment
  • Driven approach to meeting and exceeding sales targets – new business
  • Experience in Sales of Telecommunications/ICT solutions into the SME and Corporate market
  • Must have a “customer first” attitude and be service oriented, friendly and possess a positive attitude.
  • Excellent interpersonal and communications skills
  • Outstanding written and verbal skills are required
  • Ability to multi-task and work in a dynamic environment/adjust to change quickly
  • Solid time management and the ability to accomplish goals without much direct supervision
  • Strong ability to assign and monitor work
  • Excellent decision making and organisation skills
  • Strong results-orientation
  • Ability to think creatively and problem-solve
  • Detailed understanding of call centre/customer service planning and operations

Essential Position Duties

  1. Manage and support team members
  2. Monitor and drive team member performance
  • Monitor and drive team member performance, ACW, and other key individual and team performance metrics
  • Prepare and conduct performance appraisals
  1. Manage work assignments and scheduling
  • Assign and monitor progress of tasks/assignments
  • Monitor floor activity and individual CCR
  1. Train and develop team members
  • Drive knowledge delivery and attainment – providing training/coaching on new updates
  • Complete a minimum of: 1 monthly 1:1, 1 monthly QA
  • Complete a minimum of 1 team meeting per month
  1. Ensure superior service to customers
  • Provide world-class service via phone, e-mail, and chat
  • Encourage new ideas and feedback from team members; recognising contributions
  • Communicate frequently and openly in team and individual meetings to motivate and align team members with department goals
  • Participate in Operations Meetings, Calibration Sessions, and other meetings as needed
  • Continually seek opportunities to improve operations including people, process and technology

Company Benefits:

  • Death in Service Benefit – 4 x annual salary
  • Personal Health Insurance (currently with VHI)
  • Employee Assistance Programme
  • 5% contributory Pension (after 6 months)
  • Educational Sponsorship Programme
  • Cycle to Work
  • Tax saver
  • Free Parking
  • Free Fruit for Employees (Monday + Thursday)
  • 20 days’ holidays raising to 25 days’ holiday (one a year for five years)
  • Strong Social Club
  • Free Company Events
  • Free Broadband
  • Referral Scheme @ €2000

Our Values:

At Magnet Networks, we have a set of core values that we require all our people to align. This is the DNA that defines how we operate as a business. These Values are;

  1. Customer: Excellence in Customer Experience, every time
  2. Challenge: Challenge and innovate for growth
  3. One Team: Take ownership, deliver a one team
  4. Fun: Celebrate success, quirky and fun
  5. Grow: Shaping the future, be all we can be
  6. Fresh: Earn trust through ‘Fresh’ and open communications

Note: FRESH is an acronym for Friendly, Respectful, Empathetic, Supportive & Honest, which defines the traits we expect from each other. It is important that our teams and partners also portray these values when working with our teams and our customers.