Overall Role Purpose:

This position as a IP Systems Manager/Engineer will be working within Magnet Networks involved in the development of new products and new technologies

The successful candidate will be maintaining & supporting all existing and future Voice, Wi-Fi, IPTV, Hosting & Systems equipment, servers & products

They will be supporting all existing and future Voice interconnects with other Telecom providers.

IP Services Engineer will be involved testing all new Voice, Wi-Fi & TV devices, CPE, apps and Software applications for interoperability with our infrastructure

Key Points

Job Title: IP Services Engineer
Location: Dublin

Key Accountabilities:
(Describe the key tasks and responsibilities the role-holder has on an on-going basis)

  • Work as part of a team to develop new Products and Technologies for Magnet Networks Group
  • Manage and maintain existing Voice, Wi-Fi, IPTV, Hosting Systems Infrastructure
    • CIRPACK MGC and MG and Database server.
    • CIRPACK SBC
    • Voicemail Configuration Servers
    • Legacy current PBX Servers
    • Asterisk Kamailio Servers
    • IPTV System (Wowza, AppearTV)
    • Legacy current Email Website Hosting
    • AWS other Virtual Server Infrastructure
    • DNS, SMTP other services
  • Testing Customer PBX, Handset Other CPE interoperability.
  • Be part of a 24×7 On Call Rota.
  • Write test strategies and test plans based on product specifications
  • Perform tests and produce detailed test reports
  • Deal with problems and produce Root cause reports on Systems and products
  • Be able to discuss and provide feedback
  • Deliver on commitments to customers, both External and Internal
  • Other duties as assigned
  • Some travel for training may be required

Required Qualifications / Expertise:

Qualification

  • 3rd Degree Level Education in Science, Engineering, IT, Computing, Maths or similar technical field.
  • CCNA (Or Equivalent Experience)
  • LINUX Sys Admin (or equivalent experience)

Experience

  • Good written and verbal communication skills.
  • 2+ years’ experience deploying, testing, or supporting LINUX systems.
  • Experience in managing/deploying CIRPACK Voice Switch
  • Experience in managing/deploying Wi-Fi and Voice Systems an advantage
  • Familiarity with MS/MySQL & Scripting
  • Proven Linux System Administration Skills
  • Experience with AWS/VMware/Hyper V or other virtual Server Infrastructure
  • Experience with IT/Network monitoring & management systems e.g. Cacti/Nagios/SNMPC/Solarwinds Orion
  • Experience with Protocols such as SMTP, DNS etc..

Key Competencies required for this career level:

Technical

  • Previous Telesales experience
  • Experience or knowledge of CRM, in particular Salesforce
  • Strong IT skills
  • MS Excel, Word, PowerPoint

Behavioural

  • Selling. Consistent overachievement of sales and productivity goals
  • Taking care of the details and a flair for recording information clearly and concisely.
  • Communication. You are a great communicator, written and verbal, with a truly collaborative approach
  • Exhibit team leadership skills
  • High levels of flexibility, willingness to learn and develop
  • Proven interpersonal and communication skills.
  • Excellent attention to detail with the ability to prioritise.

Our Values

At Magnet Networks, we have a set of core values that we require all our people and partners to align. These DNA defines how we operate as a business. These Values are;

  1. Customer: Excellence in Customer Experience, every time
  2. Challenge: Challenge and innovate for growth
  3. One Team: Take ownership, deliver a one team
  4. Fun: Celebrate success, quirky and fun
  5. Grow: Shaping the future, be all we can be
  6. Fresh: Earn trust through ‘Fresh’ and open communications

Note: FRESH is an acronym for Friendly, Respectful, Empathetic, Supportive & Honest, which defines the traits we expect from each other. It is important that our teams and partners also portray these values when working with our teams and our customers.