When the Magnet Network demonstrated its drive and vision to the Connolly Motor Group, they didn’t have to look any further for a service provider with the same high-performance as their cars.
The family-run company has eight showrooms in Ballina, Sligo and Galway, so they needed top-class communications, weaving all their locations together through phone and broadband.
Customer service is at the heart of the Volkswagen, Audi and Mercedes-Benz dealers, so it was imperative to have a fail-proof system in place for fast and reliable contact with clients.
Magnet Networks personal service was described as ‘invaluable’ by Eddie Nunez, the IT Manager for the Connolly Motor Group.
“We work out of eight different sites and switched to Magnet Networks over a year ago for the phone service and we also use their broadband service for a few of our locations.
“Our account manager David Walsh has been just fantastic from the start and solves any issues straight away and without any fuss.
“There were a few logistical teething problems when building a new centre in Galway but nothing was an issue for David.
“Apart from their second-to-none service, no-one came close to Magnet Networks in terms of price.”
“We have been receiving advice from them in providing a few ‘cloud services’ so that may be something for us to implement down the line.
“We are very happy with them, I have to say and again, especially with their client service.
“I don’t have to talk to an automated voice on the phone or be passed from department to department if I have a problem.
“I just ring David directly on his mobile and there’s no messing. He’s on it straight away and it’s resolved almost in an instant.
“In a company of over 200 employees across eight showrooms, this service is invaluable in terms of time saving.”
Connolly Motor Group’s workforce has almost doubled in three years, and Eddie hopes that as the company continues to expand, Magnet Network will expand with them.
About Magnet Business
Awarded ICT Telecommunications Company of the Year in 2008, Magnet Business offers a range of broadband and phone solutions along with other services such as managed VPNs, IP transit solutions and national and international extensions over fibre. For information on Magnet’s services please visit www.magnet.ie or call 1800 789 789.