Magnet Talk Evolve

What’s included in this package?

Essential Features:

• Voicemail/Voicemail to email:

  Voicemail to email: Send voice mails directly to an email address.

• Call Forwarding:

  Forward calls directly to external mobile, voice mail, a co-worker or
  directly to voicemail.

• Call Transfer:

  Transfer calls easily between users, departments, branches and external
  numbers.

• Music on Hold:

  Use our preloaded hold music or upload your own.

• Call Parking:

  Manage multiple calls and hold until the user is ready.

• 3-Way Conferencing:

  Participants on a call can dial in from three different locations

• Online User Portal:

  Keep track of all Magnet Talk phone and call functions and features.

Extra Features

• Call Logs/Call History:

  Get an accurate listing of all inbound and outbound calls made by individual users.

• Auto-Attendant:

  A voice menu controls call flow. Callers are asked to pick a number to
  direct their call e.g. “Please dial 1 for sales or 2 for Customer Service
  etc”

• Time based call flow:

  Set your phones to open and close at specific times for each weekday. An
  out-of-hours message can play to explain your opening hours, invite the
  caller to leave a voice mail or direct them to your website.

• Customisable hold music:

  Callers can hear tailored messages about your business while on hold.

• Hunt Groups:

  A ‘Hunt Group’ is a group of numbers to which an incoming call can be
  directed. Any member of the group can then answer the call.

• Online user portal:

  Each user gets a webpage where they can manage their calls, phone books,
  internal users and function keys.

• Admin Control Portal:

  Add and remove users easily and manage the entire phone system without specialist IT assistance.

• Audio Conference Rooms:

  Audio conferencing suites for up to100 participants

• Video Conferencing:

  Conferencing suites with screensharefor up to 1000 participants

• Admin Feature Control:

  Full call routing and agent control through the Magnet Talk admin portal.

• Skillsets Groups:

  Group people according to department or skills (e.g. IT) so all members’ phones ring when a number is called.

• Call Queuing:

  Prioritise incoming calls in a queue awaiting answer according to the time they were received.

• Agent Availability Management:

  Admin can reassign users within groups when extra resource is needed to handle calls.

• Call Recording:

  Record all calls or calls to a specific group or individual.