Virtual Support | Remote IT Issue Solutions | Instant Virtual Support Expert
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Virtual Support

Take the stress out of any I.T. issues whilst working remotely and let Virtual Support solve it in 25 minutes for just €25

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Collaboration

VPN Solutions

Applications

Peripherals

Printers

Internet Connectivity

Virtual Support

How does it work?

Simply fill out the form below and one of our experts will call you within 60 minutes to discuss your issue. Once they have determined that we can help, they will virtually walk you through solving the problem.

How to engage a Virtual support expert?

Simply fill out the form below, outlining basic details of the problem, and our experts will contact you within 60 minutes.

What if Virtual Support cannot solve my problem within 25 minutes?

We solve 97% of issues on the first call. The remainder may require more detailed virtual support, or there may be a more complex issue to deal with.

In this case the Virtual Support expert will determine what needs to be done and how long it might take. They will advise you of relevant charges, which you can accept or decline.

How much does it cost?

Our service costs €25 inc. VAT when we fix your issue within 25 minutes, payable by credit/debit card. No fix, no charge. Simple.

Why choose Virtual Support?

One to one expert assistance

Your expert will virtually support you from the start to resolution of your issue.

Instant Help

There is no need to schedule a call – our team are available now. Our service hours are Monday-Friday 9am-6pm.

No call-out wait times or charges

Your virtual support expert when you need them.

Trusted
and proven

We have worked with over 11,000 Irish businesses in the past 15 years and know how important it is to resolve an issue quickly and professionally.

Get In Touch With Virtual Support

Virtual Support Services

Internet
Connectivity

From troubleshooting third party modems, routers and firewalls to device, network and Wi-Fi issues, let Virtual Support take the hassle out of diagnosing any Internet Connectivity issues where they occur. If follow up is required with your ISP for an issue external to the premises, we’ll ensure you have all the diagnostic information your ISP will need to get the issue resolved as quickly as possible.

Collaboration

Our Virtual Support experts can assist you with remote setup on Google, collaboration software such as Office 365, Microsoft Teams, Zoom and other assorted audio and video conferencing applications. Virtual Training is also available to help you get the most out of your businesses collaboration tools. If you have issues with your software or hardware such as headsets and cameras we can help optimise your setup, providing advice and solutions enabling you to collaborate with your colleagues without missing a beat.

VPN
Solutions

Virtual Support can assist with the diagnosis and troubleshooting of any issues with your current VPN setup. If your business and employees are in need of a secure VPN, we can remotely provide your business and staff with a safe and secure VPN solution. If needed, we can also provide Unified Threat Management solutions; offering multiple layers of network security, including next-generation firewalls, intrusion detection/prevention systems, antivirus, virtual private networks, spam filtering and URL filtering for web content.

Applications

Your Virtual Support expert can remotely troubleshoot your devices and applications; providing support for your operating systems, additional settings and application support issues such as internet connectivity, applications unable to start, freezing applications, task manager support and even username and password guidance.

If your business uses Office365, Microsoft Teams, Zoom, Google Apps or other similar business applications; Virtual Support can help you troubleshoot and resolve issues with these applications and many more. For a full list of business applications supported by Virtual Support please contact us using the form above.

Peripherals

Virtual Support can assist you with setting up or troubleshooting your peripherals. From your mouse and keyboards to monitors, HDMI or VGA cable connections and power cabling, we can get you up and running in no time.

Printers

Virtual Support can get you set up in minutes and ensure the power and connection cabling to your device are connected correctly and even assist with installing the correct printer drivers. Virtual Support can even troubleshoot and resolve issues with printing using a networked printer, even when you’re working from home or remote working.