My Broadband is slow when connected directly to the Modem

30% of our customers find that re-booting or restarting the modem resolves this issue. Modems from time to time need to be restarted to clear their processors and allow them to function at their design speeds. We suggest you carry out a speed test, restart your modem and then repeat the speed test. If there is no improvement in speed then we will recommend additional steps to trouble shoot.

Speed Test 1

  1. If any of the following programmes or applications are running currently you should stop them while you are doing a speed test – Virus Scans, online back-ups or other routine tasks that may be running.
  2. If you are sharing your broadband with other computers or users in your home or office, you should also disconnect them during the speed test.
  3. Close any application that accesses the internet including company vpn’s or open browser, streaming services, internet radio or video, AerTV.ie
  4. Re-open your web browser (eg internet explorer, chrome, safari, firefox)
  5. Visit the following website speedtest.magnet.ie .
    1. Note: There are other speed test sites such as speedtest.net. These are accessed across the internet and are subject to factors beyond Magnet’s direct control. It is best to test on Magnet’s network.
  6. Run the Speedtest
  7. Note down on a piece of paper the results of the speed test (upload and download speeds)

Restart your Modem

  1. Unplug the modem from the power socket
  2. Leave it powered off for 30 seconds.
  3. Plug in the modem and check wait to see the “DSL” or “link” light turn solid.
  4. Check that your computer now has internet access.

Speed Test 2

  1. If any of the following programmes or applications are running currently you should stop them while you are doing a speed test – Virus Scans, online back-ups or other routine tasks that may be running.
  2. If you are sharing your broadband with other computers or users in your home or office, you should also disconnect them during the speed test.
  3. Close any application that accesses the internet including company vpn’s or open browser, streaming services, internet radio or video, AerTV.ie
  4. Re-open your web browser (eg internet explorer, chrome, safari, firefox)
  5. Visit the following website speedtest.magnet.ie .
  6. Run the Speedtest
  7. Note down on a piece of paper the results of the speed test (upload and download speeds)

Compare Results of Speed Test 1 and Speed Test 2

  1. If there is no improvement in Speed please contact our help desk on 1890 809 000. Note: Broadband speeds can vary due to line quality or other network related issues. Our technical team will be able to assist at this point.

 

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