Troubleshooting registering for the first time

  • Your username must be at least 6 characters, using letters or numbers but no spaces.
  • Your mobile number must be 10 digits long, including the area code or mobile prefix.
  • Your Magnet Networks account number appears on your invoice
  • Please ensure the email address used was not previously registered on another MyMagnet account. If so, please contact the Billing & Collections Team to deactivate your former account. When deactivated, you can then register online for your new MyMagnet account.
  • Check that you have filled in all mandatory fields.
  • Please note you cannot progress without ticking the box to confirm you accept the Terms and Conditions (T&Cs).
  • If you are using the temporary details received within your welcome email, these can expire within 10 days, or once your first invoice has generated.
  • If you have multiple accounts you would like to register for MyMagnet, each account will require a unique email address to register with. I.E. The same email address cannot be used to login to multiple accounts.
  • If you complete your registration and find that you have entered an incorrect email for registration, please contact the Billing and Collections team to update your details, this will ensure your email confirmation can be completed.
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